Introduction

Sam is in a middle management position with a large company and is keen to progress to a more senior position. She wants to become more involved in the company's marketing and customer service initiatives. Her organisation is committed to a development program to assist her progress over the next six months. Sam's manager agreed to try and pinpoint her strengths and development needs using Full Circle Feedback. Sam's manager was also interested in finding a valid and simple feedback process that would complement the company's existing Performance Management System, which focuses on performance targets, but has little emphasis on the process of achieving them.

PDF – A Case Study (92kb)

Sam's Full Circle Feedback experience is outlined in the following pages.