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Case study

Survey software - Licence purchase by a medium sized organisation

Medium sized organisation in a highly cost conscious field

Seeking to save costs by managing survey and feedback processes internally

Sufficient surveys over time to justify cost/benefit and warrant software purchase

Sufficient size to dedicate appropriate resources to survey and feedback management

Situation

Medium sized organisation seeking to purchase, implement and manage staff survey, 360 degree feedback and organisational survey software.

Challenges

Technical implementation of the Full Circle Feedback (FCF) software was simple. Most challenges related to development and training of internal staff.

  • Identifying and training suitably experienced and capable staff to administer and manage survey projects
  • Training and developing suitable internal staff to facilitate feedback and present reports
  • Ensuring confidentiality policies were maintained by internal survey administrative staff
  • Gaining wider staff confidence in internal capacity to manage survey projects effectively and maintain confidentiality of sensitive information
  • Customising software to fit with client IT environment and survey/feedback needs

Solution

Technical implementation of the Full Circle Feedback software was relatively simple. Various options were considered including internal and external hosting of databases and web servers. Most challenges related to development and training of internal staff. Full Circle Feedback offered a range of training and coaching programs for the organisation's staff. FCF also provides ongoing support to client administrators as well as coaching for feedback facilitators and coaches. Software upgrades are provided at regular intervals as part of the licence agreement.

Outcome

Client organisation has been using the Full Circle Feedback software for more than five years. Full Circle Feedback 360 degree feedback and survey processes are integral resources for the Human Resources team and the organisation. Whilst internal costs increased due to the need for the training, development and maintaining dedicated staff, the organisation has achieved cost savings whilst also delivering quality solutions. The HR team credibility has also been enhanced across the organisation.