Testimonials

Flight Centre is a global company with over 5000 staff and has been using Full Circle Feedback in their operations around the world for the past five years. Flight Centre has conducted more than 100 projects with Full Circle Feedback.

The Travelex Group is a global financial services organisation with offices in 35 countries and corporate relationships in over 100 countries spanning the globe, serving over 29,000,000 customers each year.

Full Circle Feedback provides 360 degree feedback services to the Department of Human Services Executives and Managers. Full Circle Feedback won these projects as a result of public tenders. We worked with a steering committee to develop the strategy, aims, policies and project plans. The process involved comprehensive survey design based on their Executive Capability Set, survey validation, a comprehensive communication strategy, web-based 360 degree feedback process, one-on-one feedback processes for executives and managers and follow up coaching sessions with an emphasis upon developing action plans.

As part of this comprehensive process FCF, in conjunction with DHS, has developed a Next Steps model which focuses upon Learning and Action. Participants are assisted to complete a development plan. A Resource Kit was produced and distributed to all participants to inform and guide optional development activities.

The project has been very favourably evaluated by the Department and approval rolled out further leaders and managers. The vast majority of participants thought that 360-degree feedback was worthwhile for the organization.

Cardno provides services to plan, design, manage and deliver physical and social infrastructure for International and local communities. Cardno's vision is to be a world leader in the provision of professional services for the improvement of physical and social infrastructure.

Woodside has used the Full Circle Feedback (FCF) process since 1999 with over 2000 of their staff. FCF has been used as a development tool, integrated with major change and leadership development programs like their Horizons, Foundations and Frontline Management Programs. Participants were comprehensively surveyed in regard to their experience with the Full Circle Feedback process. Some summary results are as follows:

• 89% of participants felt FCF had confirmed or helped them better understand their strengths
• 81% of participants felt that FCF had confirmed or helped them to understand their development needs
• 85% had used the results to take action or change as a result of their participation in the process
• 82% felt it was a worthwhile investment
• 88% felt it was an easy process to follow
• 84% found the presentation of results assisted their learning and insight
• 94% indicated they understood their FCF results
• 83% felt that repeating the FCF process would be useful for ongoing development planning
• 85% would recommend the FCF process to others or knew some who would benefit from undertaking the process

Sensis is the leading provider of directory services in Australia. Full Circle is currently working with all leaders in Sensis. The target group of 300 participants is undertaking 360 degree feedback as part of a leadership development program. We worked with Sensis to develop a customised survey to reflect the leadership qualities required to ensure their ongoing strong performance in the marketplace. An initial pilot project completed in 2004 was very positively evaluated by participants and raters. Ninety percent of participants rated the debrief session as valuable and the remaining 10 per cent tended to agree with this perception.

Full Circle Feedback has worked with the Department of Education and Training Western Australia since 1999. Full Circle Feedback projects are run in partnership with the Leadership Centre, Districts and DETWA administration staff. FCF conducts 360 degree feedback projects for Directors, Principals, Deputy Principals, HOLA's and aspiring leaders. Feedback from projects has been extremely positive.

Full Circle Feedback is available to DETWA staff via the Leadership Centre website eliminating administrative burden. Developments in accreditation and the leadership competency framework have been incorporated into the Full Circle Feedback process.

Full Circle Feedback implemented 360 degree feedback with senior academic and non academic staff within the University. Projects have involved adapting the leadership framework capability set into a survey, developing a communication strategy, briefing all participants and raters, facilitating one-on-one feedback for all participants, facilitating group feedback sessions to examine collective results and conducting an evaluation of the projects. Full Circle Feedback is working with the University to roll out the process to managers and staff. FCF has also accredited Swinburne HR personnel with the FCF process via our accreditation workshop.

United Group, through its United Learning Division, has partnered with Full Circle Feedback to deliver 360 degree feedback to United Learning clients as well as to internal groups within United Group.

Full Circle Feedback has worked with Education Queensland since 1999 to provided 360 degree feedback to Executives, School Principals, Deputies, Heads of Departments and administrative staff. Education Queensland has put in place a process to ensure the continuous development of staff at all levels. FCF is an integral part of the development process and provides a benchmark for the participants and an action plan for future goals. FCF has guided the development of and delivery of 360 degree feedback strategy, aims and policies, promotion and marketing communications across the Department. Surveys have been designed for Directors of Schools, Principals, Deputy Principals, Heads of Departments and Administrative Staff. Full Circle Feedback has also facilitated participant briefing sessions and communications, conducted the FCF electronic process, facilitated iIndividual feedback sessions, facilitated group feedback sessions and produced Group Reports.

FCF has completed projects for the senior executives within Education Queensland involving the executive director and senior directors. The work with Education Queensland is on going and accessible via the Education Queensland website. The instrument, tailored for Education Queensland and based on the Standards Framework For Leaders, has been enhanced with the addition of:

• An interactive skills coaching module to prepare participants and/or facilitators for the debriefing process
• A result's tracker which prompts an updated Action plan at 3, 6, 9 and 12 month intervals and hints on giving and receiving feedback through the use of personality types and behavioural models.

The 360-degree survey process results in a comprehensive feedback report, action plan, coaching and ongoing learning for each participant. The process is secure, confidential and anonymous.