360 Degree Feedback Performance Measures
Considering implementing 360 degree feedback in your organisation? What performance criteria will you set? Full Circle Feedback (FCF) www.fullcirclefeedback.com has successfully used the following proven success criteria and performance measures with many clients. FCF aims for, and achieves, the following performance levels and benchmarks. ü Zero
confidentiality breaches ü High impact of individual and group feedback sessions ü Quality of the feedback reports and their contribution to the learning process ü Highly
positive client, participant and rater evaluations of briefing
sessions ü High
relevance of the survey instrument based on feedback from managers,
participants and raters ü Ease
of use of the web based survey process ü On
time participant registration communications by the FCF Bureau ü On
time survey distribution ü Timely
survey follow up ü Survey
response rate above 98% ü Minimal
participant and rater queries regarding the FCF process as measured
by low levels of participant/rater questions via emails/calls to
the FCF Bureau (less than 3%) ü Quality
of participant and rater communications by the FCF Bureau ü Zero
complaints on the quality of email or telephone customer service
provided by the FCF Bureau ü Quality
of participant/rater support materials and ease of access ü On
time report production and delivery ü Excellent
client management feedback on the quality of the benchmark report |
For more information If
you would like to find out more about successfully implementing
360 degree feedback, please email us at info@fullcirclefeedback.com. We would be happy to answer any of your questions. |
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