Our testimonials

We will be happy to introduce you to any of our clients. They welcome the opportunity to talk directly with you.

"I have just given you guys a rave review. I am pretty confident that you will be their choice. Best of luck gaining the business. Send anyone you like to me for any future reference. I can't speak highly enough of Full Circle Feedback and the support I get.".... Christie Hopp, Human Resources Manager, Flight Centre

 

 
"The end result of the Full Circle Feedback process is real behavioural change"
  
   

Flight Centre Ltd

Christie Hopp, Human Resources Manager

Flight Centre is a global company with over 5000 staff. We have been using Full Circle Feedback in our operations around the world for the past two years.

We cannot recommend Full Circle Feedback, their product, process, support and service highly enough. Full Circle Feedback provides the highest quality comprehensive reports. Their approach is extremely flexible and responsive. The end result is real behavioural and organisational change.

 

 
"We haven't come across any other service providers that come close to Full Circle Feedback or the level of service we receive from FCF"
  
   

Woodside Energy

Michelle Kersey, Performance Leadership Team

Woodside has used the Full Circle Feedback (FCF) process since 1999 with over 2000 of their staff. FCF has been used as a development tool, integrated with major change and leadership development programs like their Horizons, Foundations and Frontline Management Programs. Participants were comprehensively surveyed in regard to their experience with the Full Circle Feedback process. Some summary results are as follows:
  • 89% of participants felt FCF had confirmed or helped them better understand their strengths
  • 81% of participants felt that FCF had confirmed or helped them to understand their development needs
  • 85% had used the results to take action or change as a result of their participation in the process
  • 82% felt it was a worthwhile investment
  • 88% felt it was an easy process to follow
  • 84% found the presentation of results assisted their learning and insight
  • 94% indicated they understood their FCF results
  • 83% felt that repeating the FCF process would be useful for ongoing development planning
  • 85% would recommend the FCF process to others or knew some who would benefit from undertaking the process
Ms Michelle Kersey of the Woodside Performance Leadership Team is the Project Manager of the FCF process. Michelle added the following comments:

 

 
"I must also say, quite genuinely, that I'm really impressed with the FCF survey report/tools, your fabulous service levels and your responsiveness to our own particular needs and priorities."
  
   

Sensis - Information services

Sensis is the leading provider of directory services in Australia. Full Circle is currently working with all leaders in Sensis. The target group of 300 participants is undertaking 360 degree feedback as part of a leadership development program.

We worked with Sensis to develop a customised survey to reflect the leadership qualities required to ensure their ongoing strong performance in the marketplace.

An initial pilot project completed in 2004 was very positively evaluated by participants and raters. Ninety percent of participants rated the debrief session as valuable and the remaining 10 per cent tended to agree with this perception.

"I must also say, quite genuinely, that I'm really impressed with the FCF survey report/tools, your fabulous service levels and your responsiveness to our own particular needs and priorities." Gabe Edwards Organisational Development

 

 

  "Your product and service is the best that I have come across."

Muriel Marczynski, Department of Human Services, Victoria 		 

 

  

Department of Human Services - Government
Full Circle Feedback provides 360 degree feedback services to the Department of Human Services Executives and Managers.

Full Circle Feedback won this project as a result of a public tender. In 2003 we conducted a pilot project with 40 executives, including the Director General. We worked with a steering committee to develop the strategy, aims, policies and project plans. The process involved comprehensive survey design based on their Executive Capability Set, survey validation, a comprehensive communication strategy, web-based 360 degree feedback process, one-on-one feedback processes for all executives with an emphasis upon developing action plans, and analysis and presentation of group feedback results to the Department Executive.

As part of this comprehensive process FCF, in conjunction with DHS, has developed a Next Steps model which focuses upon Learning and Action. Participants were assisted to complete a development plan. A Resource Kit was produced and distributed to all participants to inform and guide optional development activities.

The project was very favourably evaluated by the Department and approval was gained to roll out the project to a further 80 executives. The vast majority of participants thought that 360-degree feedback was worthwhile for the organization.
  • 93% of pilot participants thought that 360-degree feedback was worthwhile for the organization.
  • 100% of pilot participants thought that 360-degree feedback furthered their personal and professional development.
  • We have completed the major implementation and the evaluation was equally positive.

"Your product and service is the best that I have come across."

Muriel Marczynski
Department of Human Services, Victoria

 

  "Full Circle Feedback is integral and instrumental in changing entrenched behaviour"  

 

  

Commonwealth Bank

TOP Learning Solutions

The Commonwealth Bank is commited to develop the leadership skills of its people - from frontline supervisors to senior executives.

The Technology, Operations and Property division of the Bank selected Full Circle Feedback as the 360 degeree feedback tool of choice because of its flexibility, accessibility and the professionalism of the reports.

The Comoinwealth Bank uses Full Circle Feedback to assess people's performance before and after completing the management development programs of Frontline, LDP, Compass and Beyond Compass. These programs have been accredited by the University of Technology, Sydney.Full Circle Feedback helps people focus on their areas of greatest need. It also allows the TOP Learning Solutions team to evaluate program success in terms of measurable behavioural change. Indeed, it has been described as instrumental in changing entrenched behaviours".

Full Circle Feedback is a valuable tool and an integral component of the TOP Learning Solutions activities.

 

 
"As a Director, I think the process has a lot of value to school administrators. It is a simple tool that can provide extremely valid feedback.

This kind of review is not often independently obtained by principals and deputies in order to embark on a process of genuine self-improvement.

I will be encouraging many of my colleagues to undertake the process during this term."
  
   

Department of Education and Training
Full Circle Feedback have worked with the Department of Education and Training Western Australia since 1999.

Full Circle Feedback projects were run in partnership with the Leadership Centre, several districts and selected DETWA administration staff. Feedback from those projects was very positive. The Leadership Centre went on to select Full Circle Feedback for 360-degree feedback projects and produced a promotional video involving advocates from the initial projects.

Full Circle Feedback was then made available to DETWA staff via the Leadership Centre website. Since that time, Full Circle Feedback has continued to be available to Education leaders and staff. Developments in accreditation and the leadership competency framework have now created a greater need for assessment tools like Full Circle Feedback.

Full Circle Feedback has undergone further advances and is now available via the Internet, with enhanced processes eliminating administrative burden.

FCF conducted 360 degree feedback projects for groups of Directors of Schools and Services, Principals, Deputy Principals, HOLA’s and aspiring leaders. Services include:

360 degree feedback strategy, aims and policies

Promotion and marketing communications across the Department

Survey design for Directors of schools, Principals, Deputy Principles and Heads of Departments

Participant briefing sessions and communications

FCF electronic processIndividual feedback sessions

Group feedback sessions

Group reports

 

  Hello Maryanne

"I have already refereed for one organisation and spoke very highly of yourself and Full Circle Feedback. I am very happy to act in this
capacity again!"

Marie Edgerley
Human Resources Consultant, Human Resources Department, Swinburne University 		 
   

Swinburne University
Full Circle Feedback implemented 360 degree feedback with senior academic and non academic staff within the University. FCF was approached after a project undertaken the previous year with another provider was not deemed successful.

The project involved:

Adapting the leadership framework capability set into a survey

Developing a communication strategy and briefed all participants and raters

Facilitating one-on-one feedback for all participants

Facilitating group feedback sessions to examine collective results

Conducting an evaluation of the projects which was very positive

Full Circle Feedback is working with the University to roll out the process to all managers and staff.

FCF has also accredited Swinburne HR personnel with the FCF process via our accreditation workshop.

 

 
"The 360-degree survey process results in a comprehensive feedback report, action plan, coaching and ongoing learning for each participant.

The process is secure, confidential and anonymous."
  
   

Education Queensland
Full Circle Feedback has worked with Education Queensland since 1999 to provided 360 degree feedback to Executives, School Principals, Deputies, Heads of Departments and administrative staff.

Education Queensland has put in place a process to ensure the continuous development of staff at all levels. FCF is an integral part of the development process and provides a benchmark for the participants and an action plan for future goals.

FCF has guided the development of and delivery of 360 degree feedback strategy, aims and policies, promotion and marketing communications across the Department.

Surveys have been designed for Directors of Schools, Principals, Deputy Principals, Heads of Departments and Administrative Staff.

Full Circle Feedback has also:

Facilitated participant briefing sessions and communications

Conducted the FCF electronic process

Facilitated iIndividual feedback sessions

Facilitated group feedback sessions

Facilitated telephone feedback sessions

Produced Group Reports

FCF has recently completed a large project for the senior executives within Education Queensland. The project included the executive director and 45 senior directors. Feedback was given via a series of individual, group and telephone feedback sessions.

The work with Education Queensland is on going and accessible via a link from the Education Queensland website. The instrument, tailored for Education Queensland and based on the Standards Framework For Leaders, has been enhanced with the addition of:

An interactive skills coaching module to prepare participants and/or facilitators for the debriefing process

A result's tracker which prompts an updated Action plan at 3, 6, 9 and 12 month intervals and hints on giving and receiving feedback through the use of the 9 personality types in the Enneagram human development and behaviour model.

The 360-degree survey process results in a comprehensive feedback report, action plan, coaching and ongoing learning for each participant. The process is secure, confidential and anonymous.

 

 

  "Definitely contributing to improved performance - both internally and externally."  
   

Stanwell Corporation

Ian Milledge, Corporate Office
In the competitive energy industry, Stanwell Corporation believes people, both customers and emoployees, are the key to gaining the edge.

Stanwell selected Full Circle Feedback to survey and measure the satisfaction of the Corporate Office's customers. Staff were involved in formulating the survey and their sense of ownership of the project was one of the reasons the feedback received was so relevant and useful.

The data will be used in a number of ways - as a benchmark of customer satisfaction, a measuring point for service improvements and as the basis for a similar feedback to be conducted each year.

 

  "May I take this opportunity to say that I really enjoyed working with everyone at Full Circle Feedback. You have a strong focus on client needs and always responded to the difficulties that arose with patience and generosity.  Thank you.  
   

United KFPW

Karen McMillan, Organisational Psychologist
United KFPW is Australia's largest and most successful independent outsourcing company. Formerly a subsidiary of Global accounting firm PricewaterhouseCoopers, and now a United Group company, United KFPW has the resources, expertise and proven track record, proving a full integrated range of outsourcing services - unrivalled in the industry.

United KFPW through its United Learning Division, has partnered with Full Circle Feedback to deliver 360 degree feedback to United Learning clients as well as to internal groups within United KFPW.