Full Circle Feedback aims for, and achieves, the following performance levels and benchmarks.

• Zero confidentiality breaches
• High impact of individual and group feedback sessions
• Quality of the feedback reports and their contribution to the learning process
• 99.9% uptime for access to the FCF website and surveys/feedback reports (subject to availability of individual participant/rater Internet access)
• Highly positive client, participant and rater evaluations of briefing sessions
• High relevance of the survey instrument based on feedback from managers, participants and raters
• Ease of use of the web based survey process
• On time participant registration communications by the FCF Bureau
• On time survey distribution
• Timely survey follow up
• Survey response rate above 98%
• Minimal participant and rater queries regarding the FCF process as measured by low levels of participant/rater questions via emails/calls to the FCF Bureau (less than 3%)
• Quality of participant and rater communications by the FCF Bureau
• Zero complaints on the quality of email or telephone customer service provided by the FCF Bureau
• Quality of participant/rater support materials and ease of access
• On time report production and delivery
• Excellent client management feedback on the quality of the benchmark report