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Do you know what your customers think? Do they have the same opinions as you? Does your team understand what your customers think? Here is an opportunity to find out and to compare your assessment with your customers.
CEO, Board or any service delivery team rate their organisational performance against customer service standards. Customers are then asked to rate organisational performance against the service standards Customer and organisational perceptions are compared Select a survey from FCF’s bank of benchmark surveys or customise a survey Issue surveys throughout the year and rapidly analyse feedback Conduct feedback and planning sessions after each survey Service providers are then able to close the gap between the service they perceive they are delivering and the customer’s actual experience
